Best Buy, You’ve done it again

You remember the difficulties I’ve had with Best Buy. They’ve made it a point to not disappoint me in their losing streak.

Well, last year on cyber Monday I placed an online order with Best Buy because #1 I’d rather have it delivered to my house instead of going to the store and having to deal with parking and waiting in line. #2 just in case like last time-they wouldn’t have my order ready and I would have to come back for the other items.

I place my order and pull up the confirmation email. They separate my order in 2 bundles. The first bundle didn’t ship out until one week after I placed my order.

I live in California, to my understanding it would be a smart idea for best buy to have a distribution center in California, right? Then please enlighten me, why did my items ship out from Ohio?? Why in the world did it take one week to find out if they had the items and ship them out?

My second bundle which happens to be an Xbox with kinect bundle took two weeks to ship out. This time from Kentucky. Now folks, I don’t own my own business but it’s the Christmas season and I would assume I would keep my inventory fully stocked. Why did it take two weeks for it to finally ship out?

Second instance. My sister and I are in line at Best Buy mobile (this was our third attempt in two weeks) We got in line just in time; not even five minutes later three people line up behind us. This lady, Norma, who ‘helps’ us upgrade my sister’s phone thinks she’s the master at multi-tasking; she proceeds to talk over and around my sister and I to find out what the other patrons need. Now, if she took her time and energy and focused on one task and one customer at a time-she would be much more efficient and effective at her customer service job. What should’ve been a 15 minute transaction turned out to be a 30 minute transaction. There was still the same amount of people waiting in line, if not more!

Last scenario is a doozy. My sister calls Best Buy and asks for the camera department. Now this particular representative did not transfer the call but proceeded to attempt to help. My sister’s simple question– a type of lens and if they have it in stock or if they can order it for her and she’ll pick it up. The BBY rep, Maria, asks my sister three different times the type of lens and the price of the lens. On Maria’s third attempt she asks my sister, ‘do you have the SKU number?’

Hold on lady. I’m calling YOU, the vendor, for a product that you sell, that ME the consumer would like to buy… You are asking me for the sku number?

Ah, Best Buy you never cease to amaze me… You fall into the list of things I shake my head at and things that give me a headache.

BEST BUY: Hate or Love, you tell me.

I realize I’ve been MIA/AWOL for the past two weeks, I think?

Well, I’ve been wondering what to blog about. My life has been the same old same old stuff with not much excitement sprinkled in at all. Makes me really sad because I love blogging and having my readers get a kick out of my life observations and/or experiences.

So, I’ve been thinking about blogging about the random things we talk about at work, everything about work and the people there, the random search terms people plug in to find me, or about urban dictionary. That I believe still deserves a post though so we’ll put that post on hold.

As you can tell from my title this post involves Best Buy.

Not really best buy guy but just best buy in general.

I don’t know what it is but either Best Buy really loves me or it really hates me.

I purchased a laptop 2 weeks ago. It was supposed to come with Anti-Virus software. It didn’t. So, I had to go back and get it.

Well, my laptop is fine and dandy BUT one day it decided not to charge the battery. I switched to 3-4 different sockets in the house. Nothing. It wouldn’t work. So, I asked my dad to take it back for me. Just the adapter. Fine and dandy right?

For a little bit only. THEN. When I would plug-in the adapter to my laptop to charge the battery while I was using the laptop the screen would pixel-ize and it would turn weird colors. Not on a consistent basis but enough to where it bothered me! I couldn’t just restart my computer to let it get back to normal. I had to shut-down and turn on all over again.

So, I took it back tonight and exchanged it for another one.

I got home and opened it up to check on it. UGH!

The laptop adapter has 2 parts. I only have 1 part to the 2 part adapter.

Someone tell me does Best Buy hate me or love me?

Now, I have to go back tomorrow. This is RIDICULOUS!

 

Oh, NO he wasn’t there. This is only the 2nd time I’ve gone into Best Buy and he not be there. Weird. I know. What are the odds right?!

Oh my life.